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Thank you for reading Intrasurf’s Acceptable Use Policy (AUP). By accessing this website, or by contracting with us for service, you agree, without limitation or qualification, to be bound by this policy and the terms and conditions it contains, as well as any other additional terms, conditions, rules or policies which are dlayed to you in connection with this service/website. The purpose of this AUP is to comply with the relevant laws of the Republic; to specify to customers and users of our service/website what activities and online behaviour are considered an unacceptable use of the service/website; to protect the integrity of our network and to specify the consequences that may flow from undertaking such prohibited activities. This document contains a number of legal obligations which you are presumed to be familiar with. As such, we encourage you to read this document thoroughly and direct any queries to our customer services/legal department info@intrasurf.co.za. Intrasurf respects the rights of our customers and users of our services to freedom of speech and expression; access to information; privacy; human dignity; religion, belief and opinion in accordance with our constitution. We undertake not to interfere with any of those rights unless required to do so by law; unless those rights are exercised for unlawful purposes; or unless the exercise of those rights threatens to cause harm to another person or affect the integrity of our network.

Unlawful Use
Intrasurf’s services/website may only be used for lawful purposes and activities. We prohibit any use of our website/network including the transmission, storage and distribution of any material or content using our network that violates any law or regulation of the Republic. This includes:

Any violation of local and international laws prohibiting child pornography; obscenity; discrimination (including racial, gender or religious slurs) and hate speech; or speech designed to incite violence or hatred, or threats to cause bodily harm.

Any activity designed to defame, abuse, stalk, harass or physically threaten any individual in the Republic or beyond its borders; including any attempt to link to, post, transmit or otherwise distribute any inappropriate or defamatory material.

Any violation of Intellectual Property laws including materials protected by local and international copyright, trademarks and trade secrets. Moreover Intrasurf cannot be held liable if you make any unlawful use of any multimedia content accessed through the search facility provided by Intrasurf`s network, or otherwise available through access to our network, whether for commercial or non-commercial purposes.

Any violation of the individual’s right to privacy, including any effort to collect personal data of third parties without their consent.

Any fraudulent activity whatsoever, including dubious financial practices, such as pyramid schemes; the impersonation of another subscriber without their consent; or any attempt to enter into a transaction with Intrasurf on behalf of another subscriber without their consent.

Any violation of the exchange control laws of the Republic.

Any violation of the individual’s right to privacy, including any effort to collect personal data of third parties without their consent.

Any activity that results in the sale, transmission or distribution of pirated or illegal software.

Failing to respond to a request by a recipient of unsolicited mail to be removed from any mailing or direct marketing list and continuing to send unsolicited mail following such a request for removal. Where any user resides outside of the Republic, permanently or temporarily, such user will be subject to the laws of the country in which s/he is currently resident and which apply. On presentation of a legal order to do so, or under obligation through an order for mutual foreign legal assistance, Intrasurf will assist foreign law enforcement agencies (LEA) in the investigation and prosecution of a crime committed using Intrasurf`s resources, including the provisioning of all personal identifiable data.

Prohibited Activities
The following sections outline activities that are considered an unacceptable use of Company’s services/network/website and also detail the guidelines for acceptable use of certain facilities/services, as the case may be.

Threats To Network Security

Any activity which threatens the functioning, security and/or integrity of Intrasurf`s network is unacceptable. This includes:

Any efforts to attempt to gain unlawful and unauthorised access to the network or circumvent any of the security measures established by Intrasurf for this goal;

Any effort to use Intrasurf `s equipment to circumvent the user authentication or security of any host, network or account (“cracking” or “hacking”);

Forging of any TCP-IP packet header (spoofing) or any part of the header information in an email or a newsgroup posting;

Any effort to breach or attempt to breach the security of another user or attempt to gain access to any other person’s computer, software, or data without the knowledge and consent of such person;

Any activity which threatens to disrupt the service offered by Intrasurf through “denial of service attacks”, flooding of a network, or overloading a service or any unauthorised probes (“scanning” or “nuking”) of others’ networks;

Any activity which in any way threatens the security of the network by knowingly posting, transmitting, linking to or otherwise distributing any information or software which contains a virus; Trojan horse; worm, lock, mail bomb, cancelbot or other harmful, destructive or disruptive component.

Any unauthorised monitoring of data or traffic on the network without Intrasurf`s explicit, written consent.

Any unsolicited mass mailing activity including direct marketing; spam and chain letters for commercial or other purposes, without the consent of the recipients of those mails.

Public Space And Third Party Content And Sites

In reading this AUP or in signing a service contract with Intrasurf, you acknowledge that Intrasurf has no power to control the content of the information passing over the Internet and its applications, including e-mail; chatrooms; news groups; or other similar fora, and that Intrasurf cannot be held responsible or liable, directly or indirectly, for any of the abovementioned content, in any way for any loss or damage of any kind incurred as a result of, or in connection with your use of, or reliance on, any such content. Our services also offer access to numerous third party webpages. You acknowledge that we exercise absolutely no control over such third party content, or sites and in such cases, our network is merely a conduit or means of access and transmission. This includes, but is not limited to, third party content contained on or accessible through the Intrasurf network websites and web pages or sites dlayed as search results or contained within a directory of links on the Intrasurfnetwork. It remains your responsibility to review and evaluate any such content, and that any and all risk associated with the use of, or reliance on, such content rests with you. Access to public Internet spaces, such as bulletin boards, Intrasurf groups, chat rooms and moderated forums is entirely voluntary and at your own risk. Intrasurf employees do not moderate any of these services, or your communications, transmissions or use of these services. We do not undertake any responsibility for any content contained therein, or for any breaches of your right to privacy that you may experience as a result of accessing such spaces.

Unsolicited, Spam And Junk Mail

Spam and unsolicited bulk mail are highly problematic practices. They affect the use and enjoyment of services by others and often compromise network security. Intrasurf will take swift and firm action against any user engaging in any of the following unacceptable practices:

Sending unsolicited bulk mail for marketing or any other purposes (political, religious or commercial) to people who have not consented to receiving such mail;

Operating or maintaining mailing lists without the express permission of all recipients listed;

Failing to promptly remove from lists invalid or undeliverable addresses or addresses of unwilling recipients;

Using Intrasurf`s service to collect responses from unsolicited e-mail sent from accounts on other Internet hosts or e-mail services, that violate this AUP or the AUP of any other Internet service provider;

Including Intrasurf`s name in the header or by listing an IP address that belongs to Intrasurf in any unsolicited email sent through Intrasurf`s network or not;

Failure to secure a customer’s mail server against public relay as a protection to themselves and the broader Internet community. Public relay occurs when a mail server is accessed by a third party from another domain and utilised to deliver mails, without the authority or consent of the owner of the mail-server. Mail servers that are unsecured against public relay often become abused by unscrupulous operators for spam delivery and upon detection such delivery must be disallowed. Intrasurf reserves the right to examine users’ mail servers to confirm that no mails are being sent from the mail server through public relay and the results of such checks can be made available to the user. Intrasurf also reserves the right to examine the mail servers of any users using Intrasurf `s mail servers for “smarthosting” (when the user relays its mail via a Intrasurf mail server to a mail server of its own) or similar services at any time to ensure that the servers are properly secured against public relay. All relay checks will be done in strict accordance with Intrasurf `s privacy policy.

Webmail
Webmail and other web based email services made available by Intrasurf are provided on an “as is” basis without representations, warranties or conditions of any kind, and the customer acknowledges and agrees that Intrasurf shall have no responsibility for, or liability in respect of, any aspect of the Webmail services, including without limitation for any lost or damaged data or any acts or omissions of Intrasurf . As webmail storage space is limited, some Webmail messages may not be processed due to space constraints or message limitations. Webmail is provided to individuals and for personal use only. Any unauthorised commercial use of the Webmail service, or resale of the Webmail service is expressly prohibited.

Uncapped Accounts
It is our goal to provide the best possible internet experience for all of our customers using Uncapped services and as such we reserve the right to manage uncapped users in order to achieve optimal performance for all clients across our network. We may contact you from time to time to make changes in order to receive the best possible internet experience.

Intrasurf Uncapped / Uncapped ADSL

The Intrasurf Protocol Manager is used to provide all home uncapped users on our network with the best possible internet experience. During peak network times, we give priority to real time services (browsing, email, streaming etc), high bandwidth services such as NNTP, Peer-to-Peer and Torrents (and similar) will receive less priority. In the evenings when there is less demand on the network, high bandwidth services will receive increased priority which will result in increased throughput speeds compared to peak network times. Any user that is found attempting to bypass or circumvent the Intrasurf Protocol Manager will be suspended and could have their service cancelled.

Protection Of Minors
Intrasurf prohibits customers from using Intrasurf `s service to harm or attempt to harm a minor, including, but not limited to, by hosting, possessing, disseminating, distributing or transmitting material that is unlawful, including child pornography. Privacy and Confidentiality. Protection of Minors A collection of links dedicated to the safety of your children while on the internet: CyberAngels – World’s oldest and largest Internet safety organisation. GetNetWise – Educating parents and children about how to use the Internet safely. KidShield – Tools and information to create a safety net for your children online. ProtectKids – Protecting children in cyberspace. SafeKids – Making your family’s online experience fun and productive.

Privacy And Confidentiality
Intrasurf respects the privacy and confidentiality of our customers and users of our service. Please review our privacy policy which details how we collect and use personal information gathered in the course of operating this service.

User Responsibilities

Customers are responsible for any misuse of Company’s services that occurs through the customer’s account. It is the customer’s responsibility to ensure that unauthorised persons do not gain access to or misuse Intrasurf `s service. Intrasurf urges customers not to reply to unsolicited mail or “spam”, not to click on any suggested links provided in the unsolicited mail. Doing so remains the sole responsibility of the customer and Intrasurf cannot be held liable for the Customer being placed on any bulk mailing lists as a result. Where the customer has authorised a minor to use any of the Intrasurf `s services or access its websites, you accept that as the parent/legal guardian of that minor, you are fully responsible for: the online conduct of such minor; controlling the minor’s access to and use of any services or websites; and the consequences of any misuse by the minor, including but not limited to transactions entered into by the minor using such access. Intrasurf cannot be held liable for any business dealings you have with any third parties on the Internet, including any vendors, or advertisers found on, or through, the Intrasurf network. Further, Intrasurf assumes no responsibility whatsoever for any charges you or any user of your account incurs when making purchases or other transactions in this manner. Further, the responsibility for ensuring compliance with all applicable customs and exchange control laws in connection with any such transactions shall be the customer’s.

Complaints And Procedures

It is the customer’s responsibility to familiarise himself or herself with the procedure set out below and report any cases of violation of this AUP to Intrasurf Wireless by sending an email to support@Intrasurf.co.za In order for Intrasurf to thoroughly investigate the complaint and take appropriate action, all complaints must be in writing and should be sent to support@Intrasurf.co.za and contain as much information as possible, including, but not limited to: the origin of abuse or offence, including the website, full mail headers, relevant log file extracts etc; any contact details for the source of the complaint; A brief explanation why the incident is considered to be an offence. Intrasurf discourages anonymous complaints being made via this service, and urges complainants to supply their name and contact details to us. Such information will not be released, except where required by law enforcement. Anonymous complaints will however be acted upon as long as sufficient detail as outlined above is supplied.

Action Following Breach Of The AUP
Upon receipt of a complaint, or having become aware of an incident, Intrasurf may take any of the following steps: In the case of a network, inform the user’s network administrator of the incident and request the network administrator or network owner to deal address the incident in terms of this AUP and the A Code of Conduct; In severe cases suspend access of the user’s entire network until abuse can be prevented by appropriate means; In the case of individual users, warn the user; suspend the user’s account and/or revoke or cancel the user’s network access privileges completely; In all cases, charge the offending parties for administrative costs as well as for machine and human time lost due to the incident; Assist other networks or website administrators in investigating credible suspicions of any activity listed in this AUP; Institute civil or criminal proceedings; Share information concerning the incident with other Internet access providers, or publish the information, and/or make available the users’ details to law enforcement agencies.

Reservation And Non Waiver Of Rights
Intrasurf reserves the right to amend or alter this policy at any time, and without notice to you.

Intrasurf reserves the right to take action against any individuals, companies or organizations that violate any of the prohibited activities set out herein, or engage in any illegal or unlawful activity while accessing our services, to the fullest extent of the law.

Intrasurf reserves the right, at its sole discretion, to act against other types of abuse not listed in this document and to investigate or prevent illegal activities being committed over our network.

Intrasurf reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorised attempts to tamper with our site or cause damage to our property.

Intrasurf reserves the right to suspend, revoke or cancel Intrasurf `s services to the customer/user if the safety and integrity of Intrasurf `s resources are placed at risk in continuing to provide service to the subscriber/user.

Intrasurf reserves the right to remove any information or materials in whole or in part, that, in Intrasurf `s sole discretion, is deemed to be offensive, indecent, or otherwise objectionable.

Intrasurf does not undertake to guarantee the security of any data passing through its networks. Although Intrasurf will provide a “best effort” service, including regular updates on computer viruses and other threats to security of data, it is the responsibility of the communicating parties to safeguard their data, and Intrasurf cannot be held liable for any loss or damage arising as result of the failure to do so.

Intrasurf does not waive its right to enforcement of this AUP at any time, or prejudice its right to take subsequent action, should Intrasurf fail, neglect or elect not to enforce a breach of the AUP at any time.

Code Of Conduct

Freedom of expression
Intrasurf respects the constitutional right to freedom of speech and expression.

Privacy and confidentiality

Intrasurf respects the constitutional right of Internet users to personal privacy and privacy of communications

Intrasurf respects the confidentiality of customers’ personal information and electronic communications, and does not gather, retain, sell or distribute such information to any other party without the written consent of the customer, except where required to do so by law.

Consumer protection and provision of information to customers.

Intrasurf provides the following information on their web sites: their registered name, email address, telephone numbers and physical address.

Intrasurf has a website that contains their Code of Conduct, complaints and disciplinary procedure.

Intrasurf has an Acceptable Use Policy (AUP) for their Internet access services. This policy is made available to customers prior to the commencement of any such service agreement and at any time thereafter, on request.

In their dealings with consumers, other businesses, Intrasurf acts fairly, reasonably, professionally and in good faith. In particular, pricing information for services are clearly and accurately conveyed to customers and potential customers.

Intrasurf comply with all compulsory advertising standards and regulations.

Standard terms and conditions

Intrasurf provides access to their standard terms and conditions on their web sites. These terms and conditions are available to any potential customer prior to the commencement of any contract.

Standard terms and conditions contain

All information and terms relevant to the relationship with the recipient of the service;

a requirement that the customer will not knowingly create, store or disseminate any illegal content;

a commitment to lawful conduct in the use of the services, including copyright and intellectual property rights; and

an undertaking not to send or promote the sending of spam.

Standard terms and conditions give Intrasurf the right to remove any content hosted by a customer which it considers illegal or for which it has received a take-down notice.

Standard terms and conditions Intrasurf the right to suspend or terminate the service of any customer that does not comply with the terms and conditions, Acceptable Use Policy or any other contractual obligations.

Unsolicited communications (“spam”)
Intrasurf does not send or promote the sending of unsolicited bulk email and does take reasonable measures to ensure that their networks are not used by others for this purpose. Intrasurf does also comply with the provisions of section 45(1) of the ECT Act, and does not send or promote the sending of unsolicited commercial communications that do not comply with the provisions of section 45(1) of the ECT Act.

Intrasurf provides a facility for dealing with complaints regarding unsolicited bulk email and unsolicited commercial communications that do not comply with the provisions of section 45(1) of the ECT Act originating from their networks and does react expeditiously to complaints received.

Cyber crime

Intrasurf takes all reasonable measures to prevent unauthorised access to, interception of, or interference with any data on that their network and under their control.

Protection of minors
Intrasurf takes reasonable steps to ensure that they do not offer paid content subscription services to minors without written permission from a parent or guardian.

Intrasurf provides Internet access customers with information about procedures and software applications which can be used to assist in the control and monitoring of minors’ access to Internet content. This requirement does not apply to corporate customers where no minors have Internet access.

Lawful conduct
Intrasurf conduct themselves lawfully at all times and cooperate with law enforcement authorities where there is a legal obligation to do so.

Intrasurf respects intellectual property rights and not knowingly infringe such rights.

Intrasurf uphold and abide by this Code of Conduct and adhere to the associated complaints and disciplinary procedures.

Unlawful content and activity
There is no general obligation on Intrasurf to monitor services provided to customers, but a Intrasurf is obliged to take appropriate action where it becomes aware of any unlawful content or conduct.

Intrasurf does not knowingly host or provide links to unlawful content, except when required to do so by law.

If Intrasurf becomes aware of conduct or content which has been determined to be illegal, it does suspend or terminate the relevant customer’s service and report the conduct or content to the relevant law enforcement authority.

Internet standards
Intrasurf operate with regard for established Internet best practices.

Compliance with the Code of Conduct
Intrasurf receives and investigates complaints made in accordance with this Code of Conduct, unless such complaints are frivolous, unreasonable, vexatious or in bad faith.

Intrasurf Wireless makes all reasonable efforts to resolve complaints in accordance with the complaints procedure.

Alterations
Intrasurf reserves the right to make alterations to this Code of Conduct from time to time. Such amendments are binding on all Intrasurf customers. The current Code of Conduct will be maintained on www.intrasurf.co.za

Critical Fault

ISP Services are disconnected and/or non-operational for more thatn 30% of the Subscribers on the same LL Network

  • Response required: Immediate
  • Resolution time – FTTH Subscribers: 8 hours
  • Resolution time – FTTB Subscribers: 4 hours

Serious Fault

ISP Services are disconnected and/or non-operational for 1 or more, but less than 30% of the Subscribers on the same LL Network

  • Response required: In the next hour on the next Business Day
  • Resolution time – FTTH Subscribers: 16 hours
  • Resolution time – FTTB Subscribers: 8 hours

Minor Fault

The ISP Services are still operational but the LL Network is not operating to the LL Network Capacity, affecting the quality of the ISP Services

  • Response required: Next Business Day
  • Resolution time – FTTH Subscribers: 24 hours
  • Resolution time – FTTB Subscribers: 16 hours

This is the privacy notice of Intrasurf. In this document, “we”, “our” or “us” refer to Intrasurf.

This is a statement to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not.

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our website are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with the South African law If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this website.

Here is a list of the information we collect from you, either through our website or because you give it to us in some other way, and why it is necessary to collect it:

1. Business And Personal Information

We may collect, use, store and transfer different types of business or personal information about you. This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client.

We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.

This information is used:

  • to provide you with the services which you request;
  • for verifying your identity for security purposes;
  • for marketing our services and products;
  • information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

We keep information, which forms part of our business record for a minimum of seven years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.

2. Market Place Information

When we obtain information from you specifically to enable you to buy a service offered on our website by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.

3. Your Domain Name And E-Mail Address

This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:

  • to correspond with you or deal with you as you expect;
  • in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our website;
  • to send you news about the services to which you have signed up;
  • to tell you about other of our services or services of sister websites.

4. Information You Post On Our Website

Information you send to us by posting to a forum or blog or in your advertisement, is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.

5. Website Usage Information
We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. [We do not presently associate such information with an identifiable person]

6. Financial Information Relating To Your Credit Cards
This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of PayFast or some other reputable payment service provider. That page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors never have access to it.

7. Note On Padlock Symbols And Other Trust Marks
Many companies offer certification and an icon or other small graphic to prove to website visitors that the website is safe. Some certify to a high level of safety. Others are more concerned to take our money than to provide a useful service. We do not handle information about your credit card so do not subscribe to any such service.

8. Financial Information Relating To Your Credit Cards
We [may] keep your financial information to provide you with a better shopping experience next time you visit us and to prevent fraud.

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser, and to encrypt any data you give us when you buy, including financial information such as credit or debit card numbers. Our SSL certificate encryption level is 128-bit/256-bit. Whenever we ask for financial information, you can check that SSL is being used by looking for a closed padlock symbol or other trust mark in your browser URL bar or toolbar.

  • We take the following measures to protect your financial information:
  • We keep your financial information encrypted on our servers.
  • We do not keep all your data, so as to prevent the possibility of our duplicating a transaction without a new instruction from you.
  • Access to your information is restricted to authorised staff only.
  • We automatically delete your information [after X days OR when the card expires].
  • If we ask you questions about your financial information, we shall show partial detail [the first four OR the last four digits of the debit or credit card number], only enough to identify the card(s) to which we refer.

AND/OR

9. Credit Reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

10. Third Party Advertising
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our website to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

11. Third Party Content

Our website is a publishing medium in that anyone may register and then publish information about himself or some other person. We do not moderate or control what is posted. If you complain about any of the content on our website, we shall investigate your complaint. If we feel, it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think, your complaint is vexatious or without any basis, we shall not correspond with you about it.

12. Information We Obtain From Third Parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

13. Content You Provide To Us With A View To Be Used By Third Party
If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to the World, you have no control whatever as to how it is used.

14. Cookies
Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our website (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:

  • to record whether you have accepted the use of cookies on our website. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our website will not work well for you.
  • to allow essential parts of our website to operate for you.
  • to operate our content management system.
  • to operate the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our website and deleted when you close your browser.
  • to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
  • to collect information about how visitors use our website. We use the information to improve your experience of our website and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from, and the pages they visited.
  • to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.
  • to record your activity during a web cast. An example is as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the website. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for [three] months, when it will delete automatically.
  • to store your personal information so that you do not have to provide it afresh when you visit the website next time. This cookie will last for [90] days.
  • to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

15. Sending A Message To Our Support System
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We do not keep any personally identifiable information associated with your message, such as your name or email address.

16. Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

17. Affiliate Information

This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off website. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.

18. Use Of Website By Children

We do not market to children, nor do we sell products or services for purchase by children. We do sell products and services for end use by children, but for purchase by adults. If you are under 18, you may use our website only with consent from a parent or guardian.

19. Disclosure To Government And Their Agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

20. Compliance With The Law

This privacy policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

21. Review Or Update Personally Identifiable Information
At any time you may review or update the personally identifiable information that we hold about you, by contacting us through our website contact us tab. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

22. Removal Of Your Information

If you wish us to remove personally identifiable information from our website, you may contact us at info@intrasurf.co.za. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

23. Data May Be Processed Outside South Africa
Our websites are hosted in South Africa. We also use outsourced services in countries outside South Africa from time to time in other aspects of our business. Accordingly, data obtained within South Africa may be “processed” outside South Africa and data obtained in any other country may be processed within or outside that country.

Protection of Personal Information Statement:

1. INTRODUCTION
We care about privacy issues and want you to be familiar with how we collect, disclose, and otherwise use (“Process”) information about you. This Protection of Personal Information (POPI) statement forms part of the Intrasurf ISP Pty Ltd (“Intrasurf ISP”) terms and conditions. It seeks to explain how Intrasurf ISP may collect, share and use your Personal Information (PI). If you do not agree with any term/s of this POPI statement, you must cease your access of our website immediately.

2. COLLECTION
We may collect PI directly from you, and where lawful and reasonable, we may collect PI about you from third parties and publicly available sources.
We may collect your PI through our website, social media pages we control (“Social Media Pages”), and software applications we make available for use on or through computers and mobile devices (“Apps”), and through any of our offline activities, such as when you provide your PI on the phone or in person (“Offline Activities”) (collectively, including the website, Apps, Social Media Pages, and Offline Activities, the “Services”)

WHAT INFORMATION IS COLLECTED AND HOW IT IS COLLECTED?

2.1. We may collect “Personal Information” (information that identifies you or relates to you as an identifiable person) about you such as your:

  • Name
  • Postal address (including billing, shipping and service delivery address)
  • E-mail address
  • Credit and debit card numbers and details
  • Financial information in certain circumstances
  • Social media account information
  • Driver’s license, Identity Document, or Passport
  • Geolocation information
  • Communication, product, service or other preferences
  • Your opinions, comments, suggestions, inquiries and other communications you provide to us
  • Demographic information
  • Audio/visual recordings such as when you call or attend on our offices
  • Internet Click Activity on our website
  • Internet Protocol (“IP”) address or Device ID
  • Subscriber Account details, including username, password and transaction information.

2.2. We may collect information from you when you interact with us such as when you:

  • Register for, subscribe to, use, or make a payment for a product or service
  • Contact us with a query or request
  • Use our Services
  • Provide feedback or participate in a survey
  • “Like”, “Follow” or otherwise connect with or post on our Social Media pages
  • Provide goods or services to us (Eg. As a vendor or contractor)

2.3. Other information we may collect about you:

  • We may receive your PI from other sources, such as public databases, joint marketing partners, data firms, social media platforms, from people with whom you are friends or otherwise connected on social media platforms, as well as other third parties.
  • We may collect certain data when you submit a support request, including information about your hardware, software and other information related to your support requirement. We will use this support data to resolve your support incidents / queries and for training and product development purposes.
  • Location data may be collected, but only with consent. We will only share his information with our mapping provider for the purpose of mapping customer locations.
  • When you use or access our Services from a device, we may collect information such as your unique device ID and your location, date and time of usage. If you download and use an App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number, as well as any other Personal Information specified by the App in its terms or notices.
  • We use Google Analytics to help us get a better understanding of how visitors use this Website and to facilitate interest-based advertising associated with your Google Account and other devices you use. The information generated by the Google Analytics cookie about your use of this Website is transmitted to and stored by Google. If you do not want your activity on this Website to be tracked by Google Analytics, you may opt out of this means of data collection.
  • We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use our Services and other websites, apps or online services, based on information relating to your access and use of our Services and other websites, apps and services on any of your devices, as well as information received from third parties. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). They may also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop. If you would like more information about this practice, and to learn how to opt out please do contact us and we will assist.
  • In addition to any Personal Information or other information you choose to provide to us or that we otherwise collect about you as described in this POPI Statement on the Services, we and our third-party service providers may use a variety of technologies, now and hereafter devised, that automatically collect certain website usage information whenever you visit or interact with the Services. This information may include browser type, operating system, the page served, the time, the source of the request, the preceding page view, and other similar information. We may use this usage information for a variety of purposes, including to enhance or otherwise improve the Services. In addition, we may also collect your IP address or some other unique identifier for the particular device you use to access the Internet, as applicable. When analyzed, usage information helps us determine how our Services are used, such as what types of visitors arrive at the Services, what type of content is most popular, what type of content you may find most relevant and what type of visitors are interested in particular kinds of content and advertising. We may associate your website usage information with the Personal Information you provide, but we will treat the combined information as Personal Information.

We use information in a variety of ways, including to analyze site traffic, understand customer needs and trends, and to improve our services.

WEBSITE LINKS
Some pages of our websites contain external links. You are advised to verify the privacy practices of such other websites as Intrasurf ISP is not responsible for the manner of use or misuse of information made available by you at such other websites.

3. USE AND MANAGEMENT

HOW WE USE YOUR INFORMATION AND WHY

3.1. We may Process Personal Information in connection with any of the following:

3.1.1. Our business transactions with you, including, but not limited to:

  • Entering into or performing a contract with you
  • Responding to your inquiries and fulfilling your requests
  • Sending administrative information to you, for example, information regarding the Services or relating to a service or product we provide
  • Completing and fulfilling any purchases or requests for services, which may include sharing our payment data with the banks and other third party financial institutions to process your payment transactions, or for fraud prevention

3.1.2. For our legitimate business interest, including but not limited to:

  • Personalizing your experience on the Services by presenting products and offers tailored to you.
  • Facilitating social sharing functionalities of your social media account/s.
  • Carrying out data analysis, audits, fraud monitoring and prevention, internal quality assurance, developing new products, enhancing, improving or modifying our Services, identifying usage trends, auditing use and functionality of our Services, helping enforce compliance with our Terms of Use, helping protect our Services, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
  • Subject to your marketing preferences (which may include consent to marketing under applicable law), sending you newsletters or marketing communications we believe may interest you, for our own products and services, and on behalf of third parties / service providers, contractors and agents acting on behalf of Intrasurf ISP, in accordance with applicable law.
  • Publishing your company name as a listed customer on our website, advertisements and promotional materials.

3.1.3. In accordance with any consent you have provided

  • You have the right to decline to provide your consent and, if consent is provided, to withdraw it at any time.

3.1.4. As necessary or appropriate for legal reasons, including but not limited to:

  • As required by law;
  • To comply to lawful process;
  • Responding to requests from public and government authorities, including those outside your country of residence;
  • Enforcing our terms and conditions in connection with the Services and the service we provide;
  • Protecting our operations or those of any third parties / service providers, contractors and agents acting on behalf of Intrasurf ISP;
  • Protecting our rights, privacy, safety or property or those of any third parties / service providers, contractors and agents acting on behalf of Intrasurf ISP;
  • Allowing us to pursue available remedies or limit damages we or those of any third parties / service providers, contractors and agents acting on behalf of Intrasurf ISP.

 

4. PROCESSING
The processing of your information will align to the Protection of Personal Information Act, 4 of 2013 (“the POPI Act”). Intrasurf ISP will only process your personal information, where it is lawful to do so. We will not process your PI for a purpose which is incompatible with the purpose for which it was collected unless you have agreed to an alternative purpose or Intrasurf ISP is permitted in terms of national legislation of general application dealing primarily with the protection of personal information. In instances where you have the right to object to the processing of your personal information, such requests must be submitted to us in writing.

5. DISCLOSURE
We may disclose your information as follows:

  • Intrasurf ISP will only disclose your personal information if you have agreed that we may disclose your personal information, where we have a duty or a right to disclose in terms of legislation or industry codes, as well as where we believe it is necessary to protect our rights.
  • We may disclose your personal information within our group of companies, or those of any third parties / service providers, contractors and agents acting on behalf of Intrasurf ISP for the purposes described in this Statement, unless prohibited by law or by specific contractual agreement.
  • We may disclose your personal information to a third party (eg. A prospective buyer or insolvency practitioner) in connection with any change in control of any part of our business or the business of any company within the group of companies, including, without limitation, merger, consolidation, divestiture, spin-off, purchase of all or a substantial portion of our assets, dissolution, liquidation, administration, receivership or other form of insolvency.
  • We may disclose your Personal Information to law enforcement authorities, government or public agencies or officials, regulators, and/or to any other person or entity having appropriate legal authority or justification for receipt of your information, if required or permitted to do so by law or legal process, to respond to claims, or to protect our rights, interests, privacy, property or safety, and/or that of any third parties / service providers, contractors and agents acting on behalf of Intrasurf ISP.

 

6. THIRD PARTIES
Intrasurf ISP will share your Personal Information with its third parties, i.e. service providers, affiliates and other trusted businesses or persons, only for the purpose of processing your Personal Information in compliance with this Statement.
Prior to sharing your PI with a third party, Intrasurf ISP will conduct a due diligence to identify any possible risks posed by inadequate controls.
All third parties who process PI will do so under a written contractual arrangement which will include obligations on the third party in terms of the POPI Act.
Intrasurf ISP will not share your information with any third party that does not comply with the terms of our POPI Policy.

7. SECURITY SAFEGUARDS
We are legally obliged to provide adequate protection for the personal information we hold and to prevent unauthorised access and use of your personal information. We will take all the reasonably necessary technical and organisational measures to protect your personal information and continue to review our security controls and related processes to ensure that your personal information is secure.
Access to your personal information is restricted to employees, third parties / service providers, contractors and agents acting on behalf of Intrasurf ISP, who need to know such information in connection with our products and services, and for the purpose of processing your Personal Information in compliance with this Statement.

8. RETENTION
Intrasurf ISP will only keep your personal information for:

  • as long as necessary for the purposes for which it is processed;
  • as long as we have an ongoing relationship with you;
  • as long as needed to provide services to you; and/or
  • as long as necessary to comply with legal and contractual obligations.

 

9. MARKETING
We may use your personal information to market our products and services to you. When we do, we will do so in person, by post, telephone, or electronic channels such as SMS, e-mail and fax.
If you are not our customer, or in any other instances where the law requires, we will only market to you by electronic communications with your consent.
In all cases, you can revoke your consent to marketing communications to you at any time.

10. ACCESS TO YOUR PERSONAL INFORMATION
Intrasurf ISP recognises your rights to access all the personal information that we may hold about you and our responsibility to enable you to access this information. To this end, you may request access through our Personal Information Officer in writing at accounts@intrasurf.co.za.

11. CORRECTION OF YOUR PERSONAL INFORMATION

  • You accept the responsibility for providing us with accurate Personal Information and for keeping Personal Information that you provide to us up to date, and undertake to inform us of any changes to Personal Information. If you believe that the Personal Information we hold about you is inaccurate or incomplete, please contact us and we will use all reasonable efforts to correct the information.
  • You have the right to request us to update, correct or delete your personal information. You may do so in writing by contacting us at the numbers / addresses provided below.
  • If, on receipt of a request from you to correct or delete your Personal Information, we do not believe the Personal Information we hold about you to be incorrect, we will retain your Personal Information in its original form but we will take reasonable steps at your request to add a statement to the Personal Information stating that you believe the information is inaccurate, incomplete or out of date.
  • We will take all reasonable steps to confirm your identity before making changes to personal information we may hold about you.

 

12. WITHDRAWAL OF CONSENT
If the processing of your Personal Information is based on consent, you may withdraw consent granted at any time. We will delete your Personal Information within a reasonable time after you withdraw your consent, but we may not be able to continue providing the services to you thereafter. Please note that the withdrawal of your consent does not affect our right to continue to collect, use and disclose your Personal Information where such collection, use and disclosure without consent is permitted or required under the applicable laws.

13. CHANGES TO THIS STATEMENT
Please note that we may amend this Statement from time to time. Please check this website periodically to inform yourself of any changes.

14. CONTACTING US
If you have questions about this Statement or believe we have not adhered to it, or need further information about our POPI standards or wish to give or withdraw consent, exercise preferences or access or correct your personal information, please contact us at the following numbers / addresses:
Information Officer
Tel: 073 3120277
Email: accounts@intrasurf.co.za

15. Contacting the Information Regulator
You have the right to complain to the Information Regulator, whose contact details are:

The Information Regulator

JD House
27 Stiemens Street
Braamfontein
Johannesburg
2001

Tel: +27 (0) 10 023 5200

Complaints email: complaints.IR@justice.gov.za

General enquiries email: inforeg@justice.gov.za